Meet Armin, who recently transitioned his career from quantilope's Customer Success team to quantilope's Product department.
At quantilope, we're passionate about helping all our employees find their happy place. One way we do so is by focusing on employee satisfaction through sustainable career opportunities that enable individual growth. We believe a strict career path might not be the right path for everyone and offer those at quantilope the chance to not only grow with us, but also shift their career focus with us.
During our bi-annual Learning and Development Cycles, quantilope employees provide open and honest feedback on how they're feeling and how well they're managing their careers. In meeting with their supervisors during these check-ins, quantilope employees are encouraged to discuss possible career changes if the right fit and opportunity within the company arise.
Below we hear from Armin, who reflects on his recent career shift at quantilope:
Hello, my name is Armin. I have been working as a Product Specialist in the Product department at quantilope for a few months now. Previously, I worked in the Customer Success department for 2.5 years, gaining extensive market research knowledge and valuable experience in client and project work.
- 💻 What were your responsibilities in your old role before you changed positions?
I worked as a Research Consultant in the Customer Success EMEA department. More specifically, I was on the team responsible for our rather tech-savvy, do-it-yourself (DIY) clients, resulting in unusual day-to-day work compared to "classical" market researchers. The focus was more on enabling the independent and extensive use of quantilope's software, consulting, and inspiring our customers. This included proactively introducing solutions and features to clients, partnering with Client Development team managers to optimize customer experience, and collaborating with internal stakeholders for knowledge transfer.
- 🤓 What is your new role, and what are your responsibilities now?
In my new role as quantilope’s Product Specialist in the Product department, I am responsible for overseeing the entire lifecycle of support requests from internal stakeholders, acting as liaison between the Product and Customer Success teams, refining support processes for increased efficiency, and creating reports to support product decisions and prioritization. The biggest part of my workday is managing the product maintenance work - devising solutions for our customers alongside our product managers and software engineers.
- 🔍Why did you want to change your career path?
While the market research industry was not my initial focus, I was excited by the potential to apply my skills in a new and challenging environment, especially with such innovative software and a supportive company culture. However, I knew from the start that I would probably have to go in a different direction at some point in order to realize myself even more professionally.
- 😍 Why is this role now the right step for you?
The new role contains everything I had envisioned and hoped for. I find it exciting not only to learn the insights into how a product team works, but also to be actively involved in our product development. In addition, the change gives me the opportunity to pursue my personal goals and interests while remaining employed at quantilope, thus continuing to benefit from all the advantages and the great team.
- 🚀 What advice would you give someone who is struggling with uncertainty about their career?
Acknowledging that you are struggling is the first step. If you are uncertain, there is a good chance that something else would make you happier. Try to figure out if it is something that can be altered within your role, or if you need to make a bigger change. And look on the bright side: sometimes you find out what you want by realizing what you do not want.
- 👍 How did quantilope support you in this change?
The vacancy was initially advertised internally and was aimed directly at colleagues who are experienced users of the software and already have an understanding of setting up complex research projects. It was therefore only natural that Customer Success colleagues were likely to be considered for this position, if interested. After expressing my excitement pretty much immediately - which came as no surprise to anybody - I received the full support of everyone involved in the process. The transition went very smoothly.