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Automated Net Promoter Score (NPS®)

The Net Promoter Score (NPS®) is a business KPI that provides insights into general customer satisfaction by directly measuring how likely a company, product, or service is to be recommended.

quantilope's NPS method is fully automated, allowing platform users to drag and drop the method into their survey in seconds and watch results in real-time. 

Women on iPad doing research

Benefits of automated NPS®

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Simple application with just one rating scale question

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Allows for benchmarking through a standardized metric

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Serves as a strong indicator of business growth 

Applications of quantilope's automated (NPS®) research questions: 

Is my brand’s NPS® positive?

Screenshot eines NPS-Diagramms

More than 50% of users are already loyal to the brand (promoters), another 19% gave the third-highest value for likelihood to recommend, which indicates the potential for improvement.

How does my NPS® change over time?

 

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The analysis shows that the likelihood to recommend the brand Lindt was highest in wave 2. 

Request an automated NPS® demo

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